At NeonWP, we believe in the quality of our service and want you to be completely satisfied with your experience. That’s why we offer a 30-day risk-free promise.
Here’s how it works:
Contract Terms
Customers can choose either a one-year or one-month contract, which begins at the commencement of service. The contract duration is selected at signup, and customers are responsible for all charges and fees associated with their account.
30-Day Risk-Free Guarantee
If you are not satisfied with NeonWP services within the first thirty (30) days of signing up, you can cancel for any reason (excluding violations of our Terms of Service or Spam Policy) and receive a full refund. We will also restore your site to its previous condition and transfer it back to your original hosting platform or a hosting platform of your choice at no additional cost.
Exclusions and Third-Party Services
Third-party services and those provided by NeonWP partners are not covered by the 30-day refund policy, and no refund or credit will apply to these services. This may include, but is not limited to, CDN services, HIPAA-compliant forms, domain name registrations, or any third-party integrations. Billing will stop at the end of the term during which the service is canceled.
Automatic Renewal and Cancellation
At the end of the contract term, the contract will automatically renew for the same length unless canceled in writing at least one month prior to the last day of service. Unused services will not be prorated. After the initial 30 days, cancellations will take effect before the next billing cycle, and no further charges will be incurred. Payments will not be refunded for unused portions unless the annual payment option was chosen at the time of the original order. In such cases, NeonWP will refund the payment for the unused term, minus any prepayment discounts and excess support hours rendered. Any non-refundable charges incurred must be settled before account cancellation.
Terms and Conditions
Violations of NeonWP’s Terms and Conditions may result in immediate and permanent account termination without notice or refund. You may view our complete Terms and Conditions here.